Terms of service

These terms are an agreement between you and Blue Moon Enterprise (“Dinapse”, “we”, “us”) for using Dinapse: our website, dashboard, guest menus and table ordering.

By creating an account you confirm that you accept these terms on behalf of your restaurant or business, and that you're allowed to do so. Our Privacy policy and Refunds and cancellation policy are part of these terms.

• Give us accurate details and keep your sign-in details private.
• You can add staff logins. You're responsible for who you give access to and for what happens under your account, including your staff's actions.
• Tell us straight away at team@dinapse.com if you think someone has accessed your account without permission.

• Dinapse has a Free plan and paid plans (Pro and Business). What each includes, and its limits, are shown on our pricing page.
• New restaurants get 14 days of Pro for free, with no card needed. When the trial ends, your account moves to the Free plan unless you choose a paid plan.
• If your account goes over a plan's limits, for example after a trial or downgrade, the extra menus, tables or staff logins are paused, not deleted, and come back when you upgrade.
• We may change what plans include. If a change takes something away from a plan you pay for, we'll give you at least 30 days' notice.

• Paid plans are billed monthly or yearly, in advance, through our payment provider Razorpay. Prices are in Indian rupees (₹).
• Your plan renews automatically at the end of each period, and the card or payment method you authorised is charged, until you cancel.
• Prices for India are shown before GST, which is added at 18%. Your price list is decided by your billing country and payment method, not by where you appear to browse from.
• If a renewal payment fails, you keep your plan for a 7-day grace period while we retry. If it still hasn't gone through, your account moves to the Free plan.
• We may change prices. A new price applies from your next renewal after we've given you at least 30 days' notice by email.

• Upgrades (a higher plan, or monthly to yearly billing) take effect immediately. We credit the unused part of your current plan against the new price, so you only pay the difference.
• Downgrades (a lower plan, or yearly to monthly billing) take effect at the end of the period you've paid for.
• Cancel anytime from Plan & billing in your dashboard. You keep your plan until the end of the paid period, then move to the Free plan. Nothing else is charged.
• Refunds are covered by our Refunds and cancellation policy.

• You own everything you add to Dinapse: menus, dish descriptions, prices, photos and logos. You give us permission to store, show and process it only so we can run Dinapse for you, including showing your published menus to guests.
• You must have the rights to what you upload, and it mustn't be unlawful or misleading.
• You're responsible for your menu's accuracy: prices, taxes, allergen and dietary information (such as veg, vegan or nut labels) and any information food-safety law requires you to show. Guests rely on it; Dinapse shows what you enter.
• You're responsible for how you use your guests' information and for telling them how you use it. We process it for you as described in our Privacy policy.
• Published menus may appear in our public template gallery only if you choose to list them.

Please don't:

• break the law, or use Dinapse to sell anything illegal;
• upload malware, or content that is offensive, infringing or deceptive;
• try to get into other accounts or our systems, or test their security without our written permission;
• overload Dinapse, scrape it, or get around plan limits or security measures;
• resell Dinapse without our agreement.

We work hard to keep Dinapse running smoothly, especially during service hours, but we can't promise it will always be available or free of errors. We may need short maintenance breaks and will try to schedule them outside busy times.

We provide support by email at team@dinapse.com. Business plans get priority support.

Dinapse's software, design, templates and brand belong to us. You may use them only through Dinapse, as these terms allow. If you send us feedback, we may use it to improve Dinapse without owing you anything.

Dinapse is provided “as is”. As far as the law allows, we don't give promises beyond those in these terms.

As far as the law allows, we aren't liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill. Our total liability for any claims about Dinapse is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer where they apply.

You agree to compensate us for claims by others that arise from your content, your menu information or your breach of these terms.

You can stop using Dinapse at any time; to close your account and delete its data, email team@dinapse.com.

We may suspend or close an account that seriously or repeatedly breaks these terms, or if the law requires it. Where we reasonably can, we'll warn you first and give you a chance to fix the problem and to export your information.

We may update these terms. For important changes, we'll email restaurant owners at least 30 days before they take effect. If you keep using Dinapse after that, the new terms apply.

These terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute informally. If we can't, the courts of Azamgarh, India will have exclusive jurisdiction, subject to any rights you have under the Consumer Protection Act, 2019.

Blue Moon Enterprise, Azamgarh, Uttar Pradesh 276131, India. Email: team@dinapse.com.