Refunds and cancellation

Every new restaurant gets 14 days of Pro without entering a card, and the Free plan costs nothing. You're never charged unless you choose a paid plan yourself.

1. Sign in as the owner and open Plan & billing.
2. Choose Cancel plan and confirm.

Your paid plan stays active until the end of the period you've already paid for. After that your restaurant moves to the Free plan and you won't be charged again. Your menus, tables and staff are kept; anything over the Free plan's limits is paused, not deleted.

You can also email team@dinapse.com and we'll cancel for you.

Because you can try Pro free for 14 days first, payments for a period that has started are generally not refundable, including partly used months or years. We will refund you in full when:

• you were charged twice for the same period;
• you were charged after you'd cancelled, because of an error on our side;
• Dinapse was unavailable for a long time because of a problem on our side and we couldn't fix it within a reasonable time.

This doesn't affect any rights you have under the Consumer Protection Act, 2019.

• Upgrading starts the new plan straight away. The unused part of your current plan is credited against the new price, so you only pay the difference; no separate refund is needed.
• Downgrading starts the cheaper plan when your current paid period ends. There's no refund for the rest of the current period; you keep its features until it ends.

If a renewal payment fails, we email you and keep your plan active for 7 days while the payment is retried automatically. To pay with a different method, email team@dinapse.com. If it still fails, your account moves to the Free plan; nothing is deleted.

Email team@dinapse.com from your account's email address with your restaurant name, the payment date and amount, and why you're asking. You'll find past payments under Plan & billing.

We reply within 2 business days. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days, though your bank may take longer to show it.

Dinapse is an online software service; nothing is shipped. Your plan is active as soon as your payment is confirmed, and you use it in your web browser. If a paid plan doesn't activate within a few minutes of paying, email team@dinapse.com.

Blue Moon Enterprise, Azamgarh, Uttar Pradesh 276131, India. Billing questions: team@dinapse.com. See also our Terms of service.